Place your order online or by phone at 513-777-2974. Use the convenient “reorder” button on our website under your account. We are here to save you time.

We deliver locally Monday-Friday. If we are unable to deliver your order within 2 business day you will receive an email notification. Please email or call if you need a rush delivery.

I call it the, “oh no we are out of food” call or email. Just pick up the phone or email us at orders@pawshpup.com and as long as we have the product in stock we will make every effort to deliver that day or the next morning. Please call or email when you need a rush delivery.

Your order is placed on your front porch. At the time of delivery an email notification will be sent to your email account.

We place clear plastic bag over your order to protect it from the elements. If we know there bad weather coming we may bump your delivery up a day. If the delivery can’t be made because of weather you will receive an email notification and will be on the next possible day.

We recommend mixing your new food into the old food gradually for at least 3 days. This is especially true for dogs with sensitive stomachs.

All our foods are backed with a 100% money back manufacturer guarantee. Because there is not one food for every dog or cat, we carry more than one premium food brand. If you decide to return a product you will receive an email with a pickup day. Place the unused product on your front porch. Once the product is picked up a refund will be issued.

Purchasing your food from a big box store is a bargain right? Not exactly - You receive a larger quantity of food for your money at big box store, but its quality, not quantity that you want. You have to feed more of the discount food to get the same amount of vital nutrients needed for your pet’s health. Your pet eats less of the premium food and avoids all the fillers, grains, and artificial colorings and preservatives that put a strain on your pet’s health. Low quality foods can lead to nutritional deficiencies and other health problems increasing visits to your vet. In the end quality food matters and saves money over the lifetime of your pet.

An opened bag of dry food can last around 3 months. Keep air off of the food as much as possible by keeping the food in the original bag. If you keep your food in an air tight container if possible place the original bag in the container. If you can't fit the original bag in your container make sure your clean out the container between bags.